Reservations Services Manager – Mandarin Oriental Hotel

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : January 13, 2022
  • Salary: Negotiable
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About the job

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Operate the Reservations Services department properly, efficiently and with profitability
  • Supervise and assist Reservations Services team with their duties
  • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for the entire team
  • Handle all guest complaints and comments relating to the department tactfully
  • Personally, identify guests in VIP categories and as well as repeat guests; recognize and anticipate their individual needs
  • Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
  • Understands seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
  • To constantly monitor the market and the competition and report on threats and opportunities
  • Attends major events in hotel and city as requested by Department Head
  • Work with F&B, Spa and Rooms management team to ensure booking capacities and restrictions are managed effectively

Requirements

  • Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or another professional discipline
  • Minimum of 5 years supervisor experience required
  • Minimum 3 year of experience working in a 5-star hotel environment
  • Minimum of 1 year of Reservations / Call Center experience
  • Strong command of MS office products and Mitel system
  • Good knowledge of PMS, HotSos, ResPak and SpaSoft an advantage

If you are interested in joining our team apply today!

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