We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Reservations Agent.
The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.
About the Role
The Hotel Reservation Agent is responsible for assisting and managing guests in planning and booking their reservations in a professional, efficient and friendly manner. You will provide prompt services and accurate information to ensure that the reservations system is updated. You will handle guests and groups booking inquiries for hotel room reservations as well inquiries about the facilities of the hotel. You will process reservations inquiry coming from different channels such as fax machine, emails or calls as per the standard operating procedures.
To be successful in this role, candidates should have:
- High School Qualification (e.g. O level, Year 10, min compulsory education.
- Minimum of 2 years of job-related experience.
- Fluency in both written and spoken English, good interpersonal skills
- Proficient in computer application.
- Strong personality, flexible and creative
- Knowledge of Opera systems is a definite advantage.