Reservations Agent – Crowne Plaza and Holiday Inn

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : October 17, 2021
  • Salary: Negotiable
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Job Description

Your day to day

As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage telephone, fax and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times
  • Check the VIP arrival, special requests and no show record as well as pending reservation
  • Produce quotations and written confirmation to all clients
  • Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts
  • Take over any other tasks and special projects which arise in the course of business

What we need from you

Ideally, you’ll have relevant educational qualifications with a minimum of one year of similar work experience with excellent communications skills, written & oral proficiency in English. Experience in the hotel reservation system and its functionalities. You need to be people-oriented and highly passionate about your job with a great level of confidence. The right candidate portrays a professional image at all times and possesses strong multi-tasking and admin skills.

What we offer

We’ll reward all your hard work with great benefits.

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