Reservation Sales Agent – InterContinental Hotels

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Job Description

Your day to day

As a Reservation Sales Agent, you will handle room and F&B reservations inquiries pertaining to rates, packages, promotions and offers through telephone, fax, and internet in a timely manner.

You will be responsible for providing courteous and efficient service in bookings for rooms and food & beverage outlets and secure business at all times. You will provide fast, professional and friendly service to guests and customers by handling reservations, group bookings and contracts and timely respond to any related requests and queries. You will also meet and greet guests when necessary and allocate tickets for special events.

What we need from you

Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

  • At least a minimum of one year experience in a similar role in a luxury hotel and/or resort
  • Flexibility in shifts
  • Strong communication skills
  • Ability to multitask and work in a fast-paced environment
  • Experience using Opera system is an advantage

What we offer

We’ll reward all your hard work with a competitive salary and benefits.