TASKS, DUTIES AND RESPONSIBILITIES
- Greets guests over the phone in a friendly, courteous manner.
- Records reservation information accurately; identifies and records group and transient business codes.
- Informs other departments of VIP arrivals.
- Identifies commissionable reservations and secures required information.
- Records and processes deposit information.
- Identifies and records special billing instructions; approves credit after consultation with the Reservation Manager.
- Files all reservations in a systematic order for easy referral.
- Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
- Records requests for special accommodations and suites.
- Advises and assists Reservation Manager to notify Radisson Worldwide Reservations Centre of rates and availability status.
- Assists with the preparation of the four day forecast and VIP list.
- Achieves maximum occupancy and average rate by utilizing yield management.
- Uses up-selling techniques.
- Handles all special requests appropriately.
- Pre-blocks all special requests or VIP accommodations accurately.
- Keeps Front Office Manager informed of new group bookings.
- Utilizes guest history files for personalized service at the hotel.
- Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
- Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.
- Acknowledges assigned reservation faxes and messages.
- Practices ‘Yes I Can’ attitude.
- Adheres to Radisson Hotel Group’s Responsible Business ethics.
- Preference will be given to candidates currently based in Qatar .
- Minimum 3/ 4 years in the same position in a 4/5 star hotel.
- Natural attitude towards providing excellent quality service.
- Good command of English language.
- Able to work under pressure, in a fast paced, dynamic and challenging work environment.
Salary – QAR 1900 /- + Accommodation + Meals + Transportation