Reservation Agent – Radisson Blu Hotel

Share :

Job Description

TASKS, DUTIES AND RESPONSIBILITIES

  • Greets guests over the phone in a friendly, courteous manner.
  • Records reservation information accurately; identifies and records group and transient business codes.
  • Informs other departments of VIP arrivals.
  • Identifies commissionable reservations and secures required information.
  • Records and processes deposit information.
  • Identifies and records special billing instructions; approves credit after consultation with the Reservation Manager.
  • Files all reservations in a systematic order for easy referral.
  • Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms.
  • Records requests for special accommodations and suites.
  • Advises and assists Reservation Manager to notify Radisson Worldwide Reservations Centre of rates and availability status.
  • Assists with the preparation of the four day forecast and VIP list.
  • Achieves maximum occupancy and average rate by utilizing yield management.
  • Uses up-selling techniques.
  • Handles all special requests appropriately.
  • Pre-blocks all special requests or VIP accommodations accurately.
  • Keeps Front Office Manager informed of new group bookings.
  • Utilizes guest history files for personalized service at the hotel.
  • Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
  • Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner.
  • Acknowledges assigned reservation faxes and messages.
  • Practices ‘Yes I Can’ attitude.
  • Adheres to Radisson Hotel Group’s Responsible Business ethics.

REQUIREMENTS

  • Preference will be given to candidates currently based in Qatar .
  • Minimum 3/ 4 years in the same position in a 4/5 star hotel.
  • Natural attitude towards providing excellent quality service.
  • Good command of English language.
  • Able to work under pressure, in a fast paced, dynamic and challenging work environment.

Salary – QAR 1900 /- + Accommodation + Meals + Transportation