About the job
A Luxury Beauty Salons & SPA based in Qatar looking to hire the below: –
Industry: – Preferred Beauty and Cosmetics.
Qualification: – Diploma.
Duties and Responsibilities:
- Ensure and maintain the cleanliness and orderliness of the reception area.
- Ensure communications ethics particularly while talking on the phone with the clients.
- Maintain good customer service for a welcoming, leave taking, customer retention, retaining client details, customer complaints & line ups.
- Prepare daily report of income and report to Salon Manager.
- Ensure all the printing materials are available in the Salon.
- Keep track of the timing of performing a service by technicians.
- Ensure that our telephone, fax, and printer are working properly.
- Handling guests’ needs while maintaining a professional and pleasant manner.
- Ensure clients feel welcome when they arrive for their appointments.
- Acquire and maintain an excellent working knowledge of the computer & booking system.
- Handle customer complaints in an efficient manner & escalate to salon manager when necessary.
- Perform other job-related duties as directed.
- Responsible for the cash sales in salon.
- Promote, up-sell & cross-sell products and services.
- Explain products, services and treatments to clients and assist them with determining their individual needs.
- Answer calls as well as assist customers who have specific inquiries.
- Follow-up/ check clients’ as per appointments.
At least 2 years of experience.
Candidates Location: – Qatar /Arabic Country / Europe.
Salary: 5000 QR