The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support).

Responsibilities

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients.
• Schedule appointments and schedule procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client callbacks.
• Managing record requests between other hospitals and specialty practices.
• Discharge patients.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area
• Process payment transactions.
• Maintain proper documentation in the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: able to use windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software.

Qualifications

• High school diploma or relevant work experience
• Ability to maintain a positive attitude
• Excellent communication skills