Ramp Shift Manager

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Job Description

About the role:

You will be responsible for efficiently managing and directing airside operations ground handling activities while on duty with oversight of: Ramp loading and unloading, GSE utilization and allocation, GSE fleet quality, Turnaround supervision and coordination, documentation handling, Cargo & baggage, passenger, crew and VIP transportation, staff shuttle service, passenger and crew baggage sortation, reconciliation, transfer baggage handling, special baggage handling and any other services as directed by QAS Management.

  • Support, monitor and control ground handling service delivery to maintain high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service level Agreements (SLA).
  • Responsible for the investigation and reporting of any critical accidents, incidents, operational constraints during the shift, supporting Managers within airside operations, in the resolution of service deficiencies in timely manner.
  • Oversight of airside operational activities, and respond effectively to situation in real time environment which could cause service deficiency and negative impact on company brand and reputation.
  • Participate in management and or operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements.
  • Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.
  • Ensure that Company’s and individual carrier’s standards are followed and maintained at agreed service level of quality and compliance.

About you:

  • An ideal candidate will have a minimum of Bachelor’s Degree and 7 years of job-related experience
  • Work experience in ground handling operations
  • Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
  • Fluent in spoken and written English.
  • Demonstrate the highest standards of integrity, equality and respect.
  • Ability to effectively communicate with clear, concise and consistent messages.
  • Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members