Outlet Supervisor

Kempinski Hotels

The overall scope of the job includes overlooking the administrative side of F&B, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values.

Key Responsibilities:

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and the surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet.
  • Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Have a complete understanding of the monthly profit and loss statement of the department.

Desired Skills and Qualifications:

  • Minimum 1 year in F&B supervisory role, preferably with a 5* Hotel chain
  • English – excellent oral and written skills, additional language – beneficial
  • Ability to operate computer and office equipment
  • Proficiency in Excel and Word

Apply for this job on company website, click on this link: kempinski.jobs.