Outlet Executive – Aramex

Full Time @ Jobs in Qatar Sector: Retail, Store & Inventory
  • Doha, Qatar View on Map
  • Date Posted : May 29, 2022
  • Salary: Negotiable
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About the job

Job Purpose:

Ensure the highest customer service standards, reinforce a positive customer relationship and become the customer’s trusted advisor in accordance with Aramex values.

Job Responsibilities:

  • Attend to all walk-in customers’ needs promptly
  • Provide excellent customer service for cash and Shop&Ship clients as per Aramex CS standards.
  • Serve walk-in Shop&Ship and Cash customers and provide full information and advice.
  • Promote and sell the Shop&Ship service.
  • Manage and meet customer expectations.
  • Sustain high customer satisfactory service level.
  • Promote Aramex Campaigns for customers.
  • Implement and Promote Aramex Loyalty program “Aramex Smile”.
  • Ensure Outlet customers Satisfaction at all time
  • Handle all passports cases for return service generated by the outlet.
  • Handle all cash customers requesting various Aramex products and guide them to concerned department.
  • Insure remittance on Daily basis
  • Insure collection of ID upon releasing packages and new registration for SNS.
  • Handle the Shop&Ship customer ID report on daily bases and insure updating the ID number and missing information to customer profile.
  • Work on the undelivered shipment list sent by operations by contacting customers and attempting to resolve delivery issues.
  • Pass the outlet customer service Audits.
  • Adhere to company HSSE, compliance and sustainability corporate policies.
  • Ensure timely resolution of customer complains to retain customers
  • Ensure using the up-to-date cash rates
  • Contribute to meeting the annual/quarterly cash targets.

Position requirements:

  • Minimum 1 year of CS experience
  • Diploma or Bachelors’s degree
  • Good communication skills, preference is given to bilingual candidates
  • Should be able to join on short notice.
  • Transferrable visa

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