Operations Team Leader Senior

  • Full Time
  • Doha, Qatar
  • Applications have closed

Aramex

Managing the domestic and express operations, organizing the work of couriers to ensure operations is running effectively and efficiently.

KEY RESPONSIBILITIES

Customer Service

  • Develop and maintain good working relationships with the customs authorities and airlines to facilitate airport operations.
  • Handling customers complaints and special requests or any urgent collections or deliveries even at odd times.

People Management

  • Identify training needs for the team members and continuously improving their skills and capacity.
  • Train, Monitor, and develop direct reports
  • Set KPIs and conduct an annual performance evaluation for direct reports
  • Organize the team and manage the ground courier’s substitution.
  • Facilitate the flow of information horizontally and vertically
  • Coordinate couriers’ vacations to ensure optimum & balanced distribution of workload amongst all routes.

Operations

  • Manage the effective usage of Aramex IT systems and Scanner technology.
  • Manage the daily outbound schedules and continuously looks for alternative line haul solutions to improve the service in terms of transit time and cost.
  • Provide feedback on the route and load distributions to help the ground operations supervisors update the routes on the system.
  • Handle special projects when needed
  • Identify and resolve repetitive service failures and human errors and facilitate continuous improvement.
  • Monitoring the departments KPI’s and find the points of improvements.
  • Support sales team, by holding meetings with clients and find out all related demands/concerns from the client’s perspective
  • Monitor the station inbound/outbound production.
  • Setting the strategic plans for the departments

Financial Results

  • Manage the team’s related costs and expenses according to the set budget.
  • Monitor the Domestic and Express supplies stock level and effective usage.