Operations & Controls Engineer

PS Tech

Job Description

  • Ensure all work under your responsibility is completed within the agreed KPI/SLA
  • Proactively progress updates for customers from Ashghal squads, teams and contractors
  • Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met
  • Escalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeously
  • Capture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely manner
  • Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too
  • Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal
  • Identify repeat contacts and ensure corrective action is taken to address and resolve the customer issue
  • Identify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolution
  • Liaise with stakeholders throughout Ashghal where appropriate, using various channels of communication, to ensure customer needs are met
  • Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all times
  • Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions
  • Assist other colleagues where required and according to business needs

Skills

  • Bachelor Degree or higher level qualification in Engineering or in a relevant subject
  • Education qualification obtained from North America, West Europe, Australia
  • Physically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)
  • Current/valid Qatar Driving License would be an advantage
  • Minimum of 6-8 years’ work experience in a similar position
  • In depth knowledge of Customer Services and complaints registration.
  • Knowledge of Maximo EAMS or equivalent system with regard to operation, system administration and training
  • Knowledge of CRMS or equivalent system with regard to operation, system administration and training
  • Knowledge of Microsoft Office Packages and in particular Microsoft Excel 2010
  • Ability to communicate verbally and in writing in English is essential
  • Ability to communicate verbally and in writing in Arabic is preferred

Education

Bachelor Degree or higher level qualification in Engineering or in a relevant subject

Apply for this job on company website, click on this link: pstech.talentera.com.