Officer Digital Services

Full Time @ Qatar National Bank (QNB) Sector: Accounting, Finance & Banking
  • Doha, Qatar View on Map
  • Date Posted : November 8, 2021
  • Salary: Negotiable
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Job Description

Role Summary:

You will support the ongoing Product Development, Research, Marketing & Training activities. you will, as well; have direct ownership of Digital Business’ products and ownership of one or multiple Digital Business products. last but not least; your role is critical to establishing the specialization and focus needed to excel in creating and developing Digital Business.

Role Description

Assist the Manager Digital Services in ensuring the optimal functionality of Digital Business to maximize retail sales and service and thereby facilitate the achievement of the retail Digital Business volume, revenue, and profit targets.

Assume the responsibility and participate in the optimal migration of transaction volumes from branches to Digital Business’ touch points to reduce transaction cost, and to allow branches to reduce non-value added processing work.

Build and maintain strong and effective relationship with all other related departments and units and thereby facilitate achievement of the Digital Business department overall KPIs.

Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent.

Implement the Digital Business driven projects and track performance of implemented projects, and report trends, exceptions, and forecasts to align the business growth and sustain the results.

Implement customer marketing and promotional programs as developed by the Manager Digital Services and Head Digital Business Management working closely with Manager Customer Experience & Digital Experience to ensure QNB Group wide adoptions achieved.

Actively assist in altering customer behavior to use Digital Business as an alternative to branch transactions working closely with Customer Experience and Marketing to enhance the engagement and increase NPS levels.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Support Manager Digital Services by providing logistical support as well as MIS, documentation, etc. Allowing the Managers Digital Services to focus on developing Digital Business and growing transactions and income.

Conduct recurring training and evaluation programs as developed by the Digital Business Management to support awareness and adoption rates

Liaise with the all retail departments to ensure smooth coordination, and stay up to date on the new developments/ initiatives launched with respect to Digital Business ensuring alignment to Digital Business strategies.

Implement the e-service strategy and ensure the delivery of Digital Business to the agreed standards and report exceptions to the Manager Digital Services and Head Digital Business Management.

Research potential Digital Business offerings to continuously improve the products while in coordination with related Digital Business management.

Prepare contracts and revisions as part of the Digital Business engagements.

Prepare all requisite reports and MIS in a timely manner.

Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.

Qualifications

You should be a University Graduate. while QNB prefers a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology or any other related field.

At least 3 – 4 years of experience in the development/ implementation of self-service, or a similar position in a major banking institution.

Well-informed of latest trends in self-service applications and technologies, industry practices and related regulations.

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