Officer – Customer Service (Freight Forwarding)

Full Time @ Gulf Warehousing Company Sector: Warehouse & Logistics
  • Doha, Qatar
  • Date Posted : April 15, 2022
  • Salary: Negotiable
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About the job

Job Purpose:

To work closely with internal & external customers for routing/monitoring/tracking shipments from origin till delivery to consignee at destination.

Roles & Responsibilities:

Routing order follow-ups

Monitoring of pick up, the status of the order, movement of shipment, arrival, clearance, and delivery.

To be in constant touch with the customers and their broker to provide regular and timely updates

Handling of shipments as per the customers/general SOP (pre-arrival & post-arrival)

Track and Trace shipments

Ensure that DSRs are correct with timely updates

Liaising with shipping lines / airlines / origin / destination for regular updates

Auditing of documents and corrective action taken

Maintaining Daily Status Report as required for all shipments

Handing over the job files to Operations well in time as per the KPI

Record all service failures by all departments including self and customer complaints.

Ensure that department & company KPIs are met

Perform other tasks as assigned.

Job Requirements:

Bachelor’s degree, or equivalent

Experience of at least 3 years in freight forwarding

Must possess excellent communication skills with experience in tracing and tracking shipments and keeping customers updated at all times.

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