Lead the project team in the implementation / support.
Handle customer complaints and requests
Handle L2 and L3 cases and escalate the incident to the vendors if required
Managing, supporting and deploying network infrastructures
Diagnose network alerts, events or issues
Project handing over, testing and commissioning
CCIE- Voice / Collaboration
Cisco Call Manger / WebEx / Unity /Call center / Video conferencing solutions / Cisco Jabber installation and support Experience