As a Network Cargo Control Manager, you will be responsible for representing Cargo as a team leader in the IOC. Maintain the Freighter schedule integrity and maximize the freighter utilization. Ensure QR Cargo leadership is pro-actively informed and kept up to date on all significant disruptions and safety events. Responsible for the dual role of managing daily operations of IOC Cargo and be the focal point of contact for freighter operational disruptions on a network level. You will have to provide a solution by taking preventative action thru communication with all relevant stakeholders within IOC Cargo operational window (next 24 hours). Act as a technical expert to provide tactical guidance to direct reportee’s within IOC Cargo and set priorities based on commercial and operational needs. A coordinate turnaround with the hub and stations to limit delays (e.g. airspace closure, AOGs, crew flight time limitations, curfew, technical, weather and political issues).Alert and recommend course of action to Manager IOC Cargo on safety contingencies, emergencies, operational, commercial and network scheduling impact.
In this role, you will manage freighter and cargo operations related decisions with regards to freighter schedule integrity (FSI), cargo supply-chain quality, network-wide tactical flight optimization and safety and security events related to cargo operations, based on advice from the IOC Cargo team and all IOC and cargo operations stakeholders. Coordinates cargo charters, special loads, ULD management and shipment control within the operational window from D-24hrs. Represent the commercial and operational interests of Cargo as a team lead of IOC Cargo in the IOC.
- Liaise with internal and external stakeholders to identify any operational shortfalls or risks to prevent schedule disruption / to ensure recovery of schedule within the set timeframe. Act as second point of escalation for operational matters that are not solved by direct reports or QR Cargo back-office and network teams. Escalate challenges which may present a risk to operational stability to the head of the department.
- Develop recovery plans for irregular operations, ensuring robust solutions are implemented to achieve the optimal outcome; considering the economical and operational impact. Mitigate irregular flight operations by creating process improvements based on trends identified by IOC Cargo roles. Monitor and recommend plans to recover irregular operations efficiently with the most favorable outcome.
- Inform operations team on observation and to raise aviation quality database (AQD) to safeguard the operation, checking all areas which could have been impacted and ensuring safety is not compromised. Ensure AQD is appropriately reported and alert cargo operation and IOC Senior Management.
- Manage local procedures and working practices to ensure a safe and secure operation in terms of procedures and working practices, locally being followed, must lead to a safe and secure operation, types of communication tools used by the entire team and their effectiveness are managed and reviewed as there should not be an overlap in communication or confusion regarding which team will pass on information, be it details of groom traveling along with horses, the arrangement of a specific bay, instructions to loadmasters or load plan revision with Freighter Centralized Load Control (FCLC).
- Responsible for operational decisions within IOC Cargo to ensure below:
- Maintain OTP of the flights and ensure to bring back schedule within 72hrs window.
- Throughout the operation, maintain contact with the station handling the flight leg before and after the bottleneck station to check for all possibilities of bringing aircraft rotation back on track.
- Handle special load connection is secured throughout the routing
- Proactively monitors flight rotations and reschedule rotation to avoid curfew at stations. Provide commercial priorities to avoid operational difficulties in case OTP is being compromised.
- A/C defects are to be monitored for rectification and inform station to check if full fit possible, subsequently offer change of a/c type as per station requirement
To be successful in this role you will need to be a minimum Bachelor’s Degree or Equivalent with a minimum of 7 year’s relevant experience in operations control, cargo customer service, cargo revenue management or cargo freighter operations.
You will need to have strong situation analysis and problem-solving skills. Critical thinking and decision-making skills. Ability to perform under pressure. As well as a strong understanding of key stakeholder functions including GHA’s, network stations, cargo operations, IOC, crew control, fuel OCC, flight dispatch, NAVATM, engineering and maintenance, loadmasters, network planning, charter operations, dangerous goods, cargo compliance, corporate safety and security, cargo sales, customer experience.