You will be responsible for the overall management/ supervision of the Vault Management activities, including but not limited to developing the processes to support the Department’s functioning and liaising with the respective internal departments and external service providers, if hired for this purpose. in addition; you will be responsible for Domestic Branch and VIP cash handling. Furthermore, responsible for the International branch cash flow function (Export and Import).
You will leverage the available resources of the Department to streamline its plans, processes and strategies to be in consonance with the overall Group strategy. Monitoring and analyses of cash movement between vault management and branches arranging for cash delivery and collections from/to VIP customers.
Assist the Senior Manager –Transaction Services in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire vault Management and monitor their achievements on periodic basis.
Ensure the existence of adequate procedures/ processes to enable timely identification and resolution of instances of loss/ shortage of cash whilst in transit to/ from QNB branches and/ or Qatar Central Bank (QCB).
Lead and guide the Department’s annual budgeting process and monitoring thereof.
Staff: Number of staff reporting directly or indirectly to be a minimum of 5
Ensure the provision of adequate and efficient cash management services to internal customers (i.e. QNB domestic corporate and private banking branches) and thereby help them serve external customers in a more efficient manner, resulting in increased external customer satisfaction levels.
Develop Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time (TAT).
Enter into agreements/ contracts with the external service providers, if any engaged to perform cash transportation activities to/ from QNB branches and/ or QCB with ultimate use such contracts
Build and maintain strong and effective relationships with all the other related departments to achieve the Group’s goals/ objectives.
Ensure timely transportation of cash to offsite locations in accordance with the pre-determined schedules to ensure adequate availability of cash at all times to enable them to serve their customers.
Oversee/ manage operational matters concerning cash collection and delivery services provided to corporate and high net worth clientele who have subscribed to such services, based on the approved list of such customers made available to the Department by the business.
Managing the cash delivery process for ATM management.
Manage the process of import and export foreign currencies.
Safekeeping of bank and corporate customers’ documents.
Safekeeping of branches vaults keys.
Ensure compliance with internal controls, policies/ procedures and applicable QCB regulations and other legal parameters pertaining to the transportation of cash. Coordinate completion of all reports, returns and requests for information in this regard, if any, within specified time scales.
Compile relevant MIS on periodic basis for the senior manager –domestic payments, cash & clearing for the Group’s executive management, as and when required with respect to the services provided by the Department.
Constantly endeavor to improve processes in order to keep the operating costs as low as possible/ improve efficiency of operations and ensure that any such changes are communicated to the relevant department/ personnel responsible to timely update the related procedures.
Identify related areas for professional development of all direct reports, and act to enhance professional development of self and others.
Ensure high standards of confidentiality to safeguard commercially sensitive information.
Ensure that department personnel are informed of the Group’s Business Continuity Management (BCM) relevant to their area of work to enable them to recover from an incident and continue to provide service to clients within acceptable timeframes, especially if the service is dependent on an external service provider.
Minimum 15 years of experience of which a minimum of 10 years in a managerial/ supervisory position related to Cash Vault handling and seasoned with university graduate (bachelor degree) suitable discipline
High standard of cash processing with the ultimate use of cash counting machines.
Well-versed with cash export related to domestic and international branches.
Well-versed with cash delivery to ATM management.
Required special skills:
- Good oral and written communication skills in English and Arabic (preferable).
- Excellent knowledge of cash management processes/ operations.
- Well-informed of the industry practices and regulations for banking operations.
- Well-developed strategic perspective and forward planning ability.
- Analytical and problem-solving skills coupled with decision-making ability.
- Proficient in MS Office and other bank applications.
- Ability to handle and resolve any matters regards to vault Management
- High commitment in delivery job assignment and ability to accomplish within the stipulated time frame as well as the ability to work long hours.
- Full knowledge and maintain a high standard of Vault Security to ensure full compliance of bank’s procedures are met