Manager Technical Venue Operations – Northwestern University

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Job Description

Job Summary

The Manager of Technical Venue Operations covers several physical space and technology aspects specific to the museum and which are required for the venue to operate. These responsibilities cover aspects related to digital media, production, IT, and facilities and security, which together ensure the museum can be open and function safely and with a high level of visitor experience.

Please note: Position requires Saturday work hours for part of the year (approx. 32 wks/yr; work week of Saturday–Wednesday during this time).

Some work may require staff to sit, stoop, crouch, kneel, crawl, balance, climb stairs and ladders, work at heights and in environments with temperature ranges.

Specific Responsibilities

  • Management of, and primary contact for, technical issues in the exhibition space(s); facilitate communication on issues within the university, with stakeholders and contractors, and reporting via established ticketing systems.
  • Management of day-to-day issues related to exhibition space(s) and its physical facilities and systems to ensure issues are addressed and all spaces are safe and visitor ready.
  • Management of specific activities in the exhibition space(s) including the installation¬–deinstallation of exhibitions (with Registrar, twice a year), exhibition lighting (with Production), HSSE inspections, etc., and associated contractors.
  • Exhibition space systems care and management, including CCTV, alarms, environmental tracking, sound & speaker system, and any exhibition-specific requirements; tracking of systems & replacements, SLAs or servicing; contribute to budget development for these systems.
  • Collaboration with curators and Registrar on the layout of exhibitions, availability and viability of technology placement, QF required paperwork for tech movement and related aspects. Contribute to design and created content discussions during exhibition development as needed.
  • Contribute as needed to review, care and correction of digital media, media associated files (e.g., .srt), media storage and similar with other museum staff.
  • Advise on uses of existing technology for created content creation; use of on-site filming; information to external contractors on tech and its parameters. Contribute to museum technology discussions as part of forward planning, budgeting, etc.


  • Performs other duties as assigned.

Minimum Qualifications

  • Bachelor’s degree or equivalent in an area related to broadcasting, digital media, technology project management, audio video, media technology or comparable field, or the equivalent combination of education, training and experience from which comparable skills can be acquired.
  • Professional experience with management of technology systems and/or the physical spaces they occupy.

Minimum Competencies: (Skills, knowledge, and abilities.)

  • Previous experience with the design and installation of audiovisual technology.
  • Strong analytical skills
  • Fluent in English
  • Ability to lift/move and install equipment up to 20kg (approx. 44lb)
  • Exceptional teamwork and time management skills; demonstrated organizational skills, ability to take initiative and work independently.
  • Ability to travel.
  • Work or study time spent outside of applicant’s home culture.

Preferred Qualifications

  • Graduate certificate and/or professional qualifications in an area related to broadcasting, digital media, technology project management, audio-video, media technology, or comparable field.