Manager, Customer Success – Kitopi

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Job Description

Our services have also expanded beyond the kitchen to include groceries – Shop Kitopi, subscription-based meal plans, and a first-of-its-kind on-demand food court concept Mix ‘N’ Match. Kitopi currently operates more than 60 kitchens across the UAE, KSA, Kuwait, and Bahrain, thanks to more than 2000 amazing Kitopians.

And we can’t wait for you to join us.

What You’ll Do

  • Responsible for driving the growth of the business across the region and for defining an excellent customer experience model.
  • Develop Kitopi’s long and short-term growth strategy in alignment with our operating model, aiming to deliver a seamless customer experience and to exceed customer expectations
  • Leverage technology as part of our growth plans and ensure a smooth customer onboarding process.
  • Drive Kitopi’s operational success by building strategic close partnerships with internal and external key stakeholders
  • Build and lead our local growth team that delivers a high-performance standard
  • Plays a key role in Kitopi’s market expansion initiative and develops new market plans through a transformative lens
  • Lead the business development, customer success, and brand onboarding teams

What Are We Looking For?

  • 5+ years of experience in a growth/market expansion role with a proven record of successfully driving growth operations
  • Hands-on experience in managing teams across different markets/locations
  • Experience working directly with internal and external stakeholders and managing expectations against rapid growth deadlines.
  • Entrepreneur’s mindset and a can-do approach
  • Excellent strategic vision; understands the direction of the business and industry; can articulate a vision to motivate and influence others
  • Innovative thinker able to drive future engagement with customers to provide an exceptional experience
  • Proven ability to lead through change to support a culture of accepting missteps in order to achieve success
  • Ability to develop a diverse team and source and attract internal and external talent by building and maintaining a personal network of contacts
  • The position is available only for local residents