Manager Centralised Load Control – Qatar Aviation Services

Full Time @ Qatar Airways Sector: Airline & Aviation
  • Doha, Qatar View on Map
  • Date Posted : August 5, 2022
  • Salary: Negotiable
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About the job

About the role:

Overall responsibility for the development of strategies and concepts associated with the Centralised Load Control (Doha Hub and Outstation). To deliver a consistently high standard of operations in line with respective Customer Airline Standard, Ground Handling Agreements and Service Level Agreements. Continuously seek productivity improvements, cost efficient and capitalize on additional revenue generation opportunities, by innovating optional services for airline operators, in order to enhance the profitability of the organization and to keep ahead of the competition


  • Provides contribution to head of section in the identification and development of key strategic plans related to Load Control (Doha Hub & Outstation).
  • Continuously drives improvements of functions performed by the Load Control (Doha Hub & Outstation) to position QAS Centralised Load Control as an innovative, best practice ground handling agent.
  • Delivers key strategic projects link to Load Control CLC operations but not limited to (Load Control system improvements, CLC expansion strategy and CLC operational efficiency) that will benefit our business, our people and our stakeholders.
  • Plans and adapts the operational implementation in Load Control based on the analysis and real time environment.
  • Interprets policy and develops tactical plans for Load Control (Doha Hub & Outstation) in order to achieve the key strategic plan assigned by head of section.
  • Develops and maintain BCP procedures to make sure Centralise Load Control provides uninterrupted services to the network
  • Establish measurable Key Performance Indicators (KPls) for Load Controllers, Managers, Duty Officers and Lead Load Control Officer in accordance to guidelines and standard of company’s operational and financial objectives.
  • Provides creative approaches to extraordinary problems and challenges, including flight delays, cancellations, IT system failures, power failures, weather conditions in order to maintain excellence in all operational areas.
  • Provides support to Head of Load Control & CLC Operations for preparing manpower and department annually budget and to manage the cost activities in order to maintain expenditure as per approved FY budget.
  • Perform other department duties related to his/her position as directed by the Head of the Department.

Management & Leadership

  • Establish the department or teams objectives and priorities to align with and support business objectives.
  • Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed.
  • Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.
  • Train and develop other employees, to ensure succession planning is in place.
  • To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the program’s continued growth and success.

About you

  • Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience
  • Experience in ground handling station or operations management
  • Expert knowledge of load control and hub ground handling operational procedures.
  • Must possess a strong, decisive and collaborative leadership style.
  • Demonstrate the highest standards of integrity, equality and respect.
  • Ability to effectively communicate with clear, concise and consistent messages.
  • Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
  • A change agent, results oriented who can deliver innovative execution at pace.
  • Understands the value of high customer service delivered within a cost conscious culture.
  • Strength in learning and development; mentoring and coaching skills.
  • Fluent in spoken and written English.
  • Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members.

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