L2 Engineer – SOC

Full Time @ Starlink Sector: Telecommunication
  • Doha, Qatar View on Map
  • Date Posted : February 9, 2022
  • Salary: Negotiable
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About the job

  • Familiar with 24/7 shift basis work
  • Receive customer tickets from front office team, undertake cause analysis of customer tickets, solve tickets or reassign to relevant Technology O&M teams where required, track and ensure the timely closure of tickets
  • Liaise with vendors, and international carriers/operators when required to solve customer complaints
  • Perform root cause analysis of trouble-tickets and the development of initiatives to perform proactive maintenance.
  • Prepare the standard services/incidents availability reports
  • TT incidents follow up E2E and closure with report to customer
  • Prepare detailed/relevant RFO and post-mortem reports for incidents
  • Communicating effectively.
  • Has fluent spoken and written English (Arabic is a plus).
  • Two years experience in a similar job.
  • Hand on Technical experience in POTN, SDH, DWDM
  • Should carry the experience in transmission Technology.

Education & Experience

  • Bachelor’s in Telecoms Engineering, Computer Science, or IT
  • Total 5 years of total experience and minimum 2-3 years in Telcom.
  • Proven knowledge and expertise in undertaking Level 2 Support

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