IT Telephony Engineer – Brunel

Full Time @ Jobs in Qatar Sector: Computer, Software & IT , Sector: Telecommunication
  • Doha, Qatar View on Map
  • Date Posted : November 18, 2021
  • Salary: Negotiable
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Job Description

Your Tasks

  • Provide support to enterprise-level customers regarding advanced UC and UCCE issues. Leverage your knowledge and experience with problem resolution of CUCM, Cisco Unity Connection, SIP, Voice Gateways, Cisco Dialer and UCCE scripting and break/fix support.
  • Ability to work in a delivery support environment that involves structured processes and timelines
  • Experience with a disciplined development methodology and release management process
  • Proven and demonstrated ability to perform complex problem isolation within telecommunication infrastructure
  • Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis/voice protocol cisco Certifications (i.e., CCNA, CCNA-Voice, CCNP, etc.,) preferred but not required

Your Profile

  • 4 years configuring and supporting complex Cisco UC solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco Dialer
  • 2 to 4 years of experience troubleshooting and supporting UCCE [ICM, CVP} solutions.
  • Strong experience troubleshooting Cisco Routers and Nexus Switches, H.323, SIP and/or MGCP deployment and support experience, and Session Border Controllers,Cisco CSS deployment and support experience is a plus
  • Prior experience administering or supporting LAN/WAN [QoS, VLAN’s, Bandwidth modeling] and VoIP infrastructures
  • Experience configuring and troubleshooting Voice Gateways SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful

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