- At least 3+ years of experience as a Technical Support, Desktop Support, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Ability to provide step-by-step technical help, both written and verbal.
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
- Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard.
- Setup and install computers for new hire onboarding’s.
- Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
- History of working in an Active Directory domain environment.
- Proficient at software installs and troubleshooting.
- Excellent problem-solving and communication skills.
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