IT Support Engineer

Novel Overseas

Job Description:

  • At least 3+ years of experience as a Technical Support, Desktop Support, IT Help Desk Technician or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
  • Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard.
  • Setup and install computers for new hire onboarding’s.
  • Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment.
  • Proficient at software installs and troubleshooting.
  • Excellent problem-solving and communication skills.

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