IT Service Assurance Coordinator (NOC Engineer)

  • Full Time
  • Doha, Qatar
  • Applications have closed

Learnship Networks GmbH

We are currently looking for IT Service Assurance Coordinator (NOC Engineer) for one of its clients which is a Business Consulting, IT Solutions and Services Company in Qatar with the following skill set and terms and conditions.

Skills & Experience

  • 3+ years’ experience providing direct support to IT business applications and related infrastructure teams in a complex multi-platform operating environment preferred.
  • 1+ years Major Incident Management experience required.
  • 1+ years’ experience with ITIL Service Management concepts required.
  • Experience in crafting clear and concise incident status updates suitable for an executive-level IT and business leadership audience required.
  • Experience in Service Management ITSM – Incident & Problem required.
  • Bachelor’s degree in Computer Science or Management Information Systems or equivalent work experience preferred.
  • Strong IT systems troubleshooting analysis abilities.
  • Banking and/or Financial Services industry experience preferred.
  • Experience facilitating conflict resolution.
  • Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus).
  • ITIL Foundation and Intermediate certifications as a plus.
  • Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.
  • Attention to detail and multitasking ability.
  • As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.
  • The NOC is a fast-paced environment, critical thinking is essential.

University Degree at Bachelor or preferably master’s level

ITIL Foundation

Terms and conditions

Joining time frame: 2 weeks (maximum 1 month)