IT Executive Junior

Full Time @ Snoonu Sector: Computer, Software & IT
  • Doha, Qatar
  • Date Posted : May 21, 2022
  • Salary: Negotiable
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About the job

Our mission is simply to transform how we live by connecting people with a technology that equips them with endless possibilities, to surpass norms and uplift communities, to create opportunities, and to do it proudly. We welcome talents, entrepreneurs, and creative minds to join us in this journey of becoming Qatar’s first Unicorn.

This Is How We Make a Difference, We

  • Change the game through innovation – We are thought leaders in all our actions. We constantly innovate and create solutions to bring lasting positive impact.
  • Act with integrity – We are honest, ethical, and trustworthy in everything we do.
  • Fly, fail, fly – We embrace and learn from mistakes, and bounce back stronger.
  • Lead by example – Be the change you want to see and take ownership.
  • Support good vibes only!

The Main Purpose Of Your Role Is To

  • Provide tier one technical support to end users over the phone, by email or in person
  • Installs, modifies, and makes minor repairs to computer hardware and software systems
  • Monitoring hardware, software, and system performance metrics
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders
  • Trains users on new software in person or through a variety of tutorial channels, often in collaboration with technical team
  • Logging and resolving service tickets in a timely manner according to SLA, or when necessary
  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
  • Develops and maintains technical documentation
  • Maintain IT asset inventories, keeping track of the life cycle of all IT equipment
  • Setup conference calls and meeting room
  • User accounts and mailboxes setup and management
  • Arrange and setup printers and other accessories and peripherals
  • Wi-Fi and LAN connectivity support, configuration, and troubleshooting
  • Provide remote support to users working from home or away from offices
  • Provide complete documentation for all IT procedure, project & process

Do you have some of these?

  • +1 years of experience in IT service support.
  • Provide non-core IT assistance to staff including ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
  • You will also be required to advise on IT equipment upgrades.

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