HR Analyst – Al-Futtaim

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Job Description

We are currently looking to recruit an experienced HR Analyst to work from our HR Shared Service Centre based in Qatar. Reporting to the Tier 1 Operations Lead, you will be responsible for incoming requests from the business which are escalated by Tier 1 for various activities like Payroll transactions, renewals, loans, official letters to Banks & Consulates etc.

Your duties will include:

  • Coordinate with Business Units and PROs on visa and employment matters
  • Act as help desk to employees and find solution, or direct to right person within HR
  • Make induction for new joiners and involve in employee engagement programs
  • Coordinating with Business Unit managers about rewarding plan
  • Assuring new joiner has completed all employment process, to coordinate with HR analyst accordingly
  • Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures
  • Liaising with a wide range of people involved in policy areas such as staff performance, and health and safety
  • Advising on process, procedures, appraisals, disciplinary, including promotion and benefits
  • Interpreting and advising on employment legislation
  • Dealing with grievances and implementing disciplinary procedures
  • Coordinating with Business Unit managers for delivering, training, including inductions for new staff
  • Make regular visits to the site/ stores to hear from the staff about their grievances and complaints
  • Liaising with Business Unit managers and central training for suggested training programs required.

About you:

To apply for the role you should have the following skills, experiences and qualifications:

  • Bachelor Degree or equivalent in HR, Business, Management or Technology
  • Experience in customer service help desk/ contact centre role would be an advantage
  • Excellent communication skills (both written and verbal)
  • 2 – 3 years experience in supporting HR system transactions module – Personnel Admin, Organizational Management, Payroll, Time Management etc.
  • SAP HR exposure is a plus
  • Experience in common help desk tool such as CRM will be an advantage
  • Proficiency with PC applications including Word, Excel, PowerPoint & Outlook
  • Multi tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment
  • Excellent attention to details, with speed and accuracy
  • Ability to make decisions that impact customer service levels with a sense of urgency
  • Exposure in Qatar or GCC on-boarding & separation formalities
  • Exposure in business travel process and request handling