Hotel Reservation Agent – KBM Group

Full Time @ Jobs in Qatar Sector: Hotel, Restaurant & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : September 27, 2022
  • Salary: Negotiable
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About the job

Hospitality Experience is a MUST!

We are currently looking for a Reservations Agent to join our team of associates at 5* hotel. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role plays an integral part in maximizing the hotels’ profitability.

Key expectations of this role are

  • Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefits sales technique confidently.
  • Effectively communicate and prioritize your tasks in an engaging, refined and intuitive manner.
  • Respond to all guest inquiries in an engaging manner with the aim of converting every inquiry into a booking by delivering efficient and intuitive guest service.

Profile

  • Paying exceptional attention to detail by not comprising on quality standards.
  • The ability to work in a team.
  • Being organized and proactive in managing your tasks.
  • Good communication skills in order to handle complex guests’ requests.
  • Having good knowledge of the Opera property management system.

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