About the job
Hospitality Experience is a MUST!
We are currently looking for a Reservations Agent to join our team of associates at 5* hotel. Our Reservations Agents are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. This role plays an integral part in maximizing the hotels’ profitability.
Key expectations of this role are
- Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefits sales technique confidently.
- Effectively communicate and prioritize your tasks in an engaging, refined and intuitive manner.
- Respond to all guest inquiries in an engaging manner with the aim of converting every inquiry into a booking by delivering efficient and intuitive guest service.
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team.
- Being organized and proactive in managing your tasks.
- Good communication skills in order to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.