Hotel Duty Manager

Full Time Jobs in Qatar in Hotel & Restaurant
  • Doha, Qatar View on Map
  • Post Date : July 12, 2021
  • Salary: Negotiable
  • 1 Click(s)
Email Job
  • Share:

Job Description

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • To provide visual management presence around the hotel in public and BOH areas
  • To provide continuity of management in complaint handling. After direct contact with a guest an accurate account is to be recorded on the agreed system with relevant investigation and responses within 24 hours. Outcome and response must be circulated to the Senior Management (General Manager and / or Hotel Manager)
  • Investigate complaints and address to the department concerned and respond to guest with an appropriate explanation and apology

To attend operational and scheduled meetings:

  • Morning Meeting with Hotel Manager
  • Emergency Response Team Briefings
  • Front Office / Food and Beverage Briefings
  • Evening Handover with Hotel Manager (as a minimum)
  • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and actioned

Use time effectively and efficiently to:

  • Concentrate on more important priorities
  • Get more job done in less time than others
  • Attend a broader range of activities
  • Make necessary decisions in a timely manner
  • Ensure to comply with the Group’s Social Media Policy
  • Contribute to the effective management of costs throughout the hotel
  • Follow assigned work schedule covering 24 hours a day and 7 days a week alongside other Hotel Duty Managers as published by the Hotel Manager, including working Overnight when scheduled. All shifts will be on a rotation basis based on business needs
  • Undertake any other requests as required by Senior Management (General Manager and /or Hotel Manager)


  • Vocational Diploma in Hospitality / Hotel Management OR
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
  • Minimum 10 years of experience working in a 5-star hotel environment.
  • Minimum 5 years hotel operations experience
  • A minimum of 2 year’s experience as a Director of Operations, Resident Manager or Hotel Manager
  • International experience with GCC and/or Doha preferred

Related Jobs