Head Therapist

Full Time @ Fairmont Hotels & Resorts Sector: Beauty, Spa & Salon
  • Doha, Qatar
  • Date Posted : February 26, 2022
  • Salary: Negotiable
  • Share:

About the job

Scope and Objectives

The Head Therapist is responsible for leadership of therapist team. This includes but is not limited to the training, hiring and coaching of the team to ensure the best experience. The service quality and guest experience, as well as team motivation, is a key component of everyday operations.

Education And Experience

  • Recognised certifications in massage or aesthetics training – CIBTEC or equivalent is required.
  • A minimum of 5 years’ experience in a therapy role and a minimum, or 2 years’ in supervisory capacity overseeing a team of therapists.
  • Previous experience in 5-star hotel or day spa is recommended.

Job Responsibilities

  • Adhere to the Spa Policy & Standard Operating Procedures manual.
  • Act as an Ambassador of the spa at the hotel representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor.
  • Maintains a professional appearance at all times.
  • Manage the operations and efficiency of the spa facilities.
  • Effective colleague communication and welfare for new and existing staff as well as other departments at the property.
  • Able to train and perform all treatments offered on the spa treatment menu, while ensuring the guest /member’s comfort at all times. These are to be performed in a safe, professional and hygienic manner.
  • Support strategic initiatives for spa and wellness, by helping in planning, implementation and execution of all actions for the department.
  • Ensure the team maintains a high level of professionalism in all aspects of the job.
  • Ensure all employees report for appointments on time and share guest feedback after completing services.
  • Carry out any other duties and responsibilities as assigned by the hotel team.
  • Knowledgeable in all aspects of the spa’s operations and able to assist when needed to support operations.
  • Supervise all aspects of the therapists’ welfare.
  • Maintain current professional licenses

Administrative And Financial Responsibilities

  • Establish and maintain inventory and stocking of all treatment materials and products and their accurate records as required by the hotel.
  • Provide monthly payroll reports while controlling all expenses supporting a competitive therapist’s utilisation.
  • Generate and review daily / monthly facility and productivity reports including monitoring schedules.
  • Provide Spa Director / Manager with the appropriate monthly consumption of products and new order requisitions.
  • Monitor all expenses related to treatments and guest experience that are relative.
  • Teach the therapists how to upgrade treatments to increase average guest checks.
  • Establish therapists retail targets based on monthly budget and work with spa director to implement strategies to support this.
  • Support the Spa Director in the creation and implementation of promotional calendar for treatment and retail sales

Related Jobs