As Head Of Customer Service, you will lead a team of customer service representatives ensuring QNB’s excellent standards of service are delivered at all times. Ensuring customer queries are answered and the relevant solutions are provided. You will also ensure you and your team actively promote and market QNB’s other products and services increasing individual customer’s business with QNB.
Your main responsibility is to manage your team, ensuring the day-to-day business requirements are met and appropriate staffing levels are available to meet customer needs. You will continuously train and develop your team to ensure their knowledge and skills are kept up to date in an ever-changing environment. Leading by example, you will promote and encourage your team to promote QNB’s extensive range of Banking products and services, ensuring customers are fully aware of the potential products and services available to them. Maintaining QNB’s high level of compliance you will hold authorization mandates to ensure the appropriate level of service can be provided to the customer. As part of the regulatory requirement, you will ensure all transactions are recorded correctly and in accordance with QNB’s high compliance standards, maintaining records for audit and regulatory purposes.
You should be a customer-focused and motivated individual. With a passion for customer service, you will lead by example, encouraging your team to deliver the same high level of service. Excellent communication skills in both English and Arabic are essential to the role. Educated to a minimum of degree level you should have at least 3 years of experience in the banking industry with a minimum of 2 years in a similar role.