Head Hostess | Kempinski Hotels

Full Time Jobs in Qatar in Hotel & Restaurant , in Tourism & Hospitality
  • Doha, Qatar View on Map
  • Post Date : July 8, 2021
  • Salary: Negotiable
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Job Description

The overall scope of the job includes welcoming and seating guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction

Key Responsibilities

  • Report to duty punctually wearing the correct uniform, and according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Desired Skills & Qualifications

  • Experience in an F&B service role
  • English – excellent oral and written skills
  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Applies a professional, confidential and ethical approach at all times
  • Ability to operate computer and office equipment
  • Proficiency in Excel and Word is beneficial

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