Hayya Tiered Support Specialist

Contract @ Supreme Committee for Delivery & Legacy Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : September 6, 2022
  • Salary: Negotiable
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About the job

3 Months contract based in QATAR

Job Summary:

We are seeking candidates for a Hayya Tiered Support Specialist. The Tiered Support Specialist is responsible for a wide array of support activities for the at the assigned physical Hayya service centres slated to commence operations across the country during the FIFA World Cup Qatar 2022 period. This position will support the Hayya Mobile and Web Portal Application Software product and service.


  • Monitor support operations at assigned location
  • Assist floor counter tellers if and when requested with system backend
  • Assist floor B2B client liaison officers where necessary
  • Log, track and update all reported issues
  • Liaise with co-located technical partners support teams if and when necessary for solutions e.g. systems down, interruption of service etc.
  • Updated, functionally, to the assigned venue manager and hieratically to the Tiered Support Manager
  • Demonstrate discipline, independence, self-motivation, adherence to policies and procedures on a day to day basis with promptness, professionalism, and preciseness.
  • Reflect SC Mission, Vision, and Values with presence at assigned centres/locations


Education and certifications

Bachelor’s degree (preferably in Computer Science or Information Technology) or any relevant field.

Experience and skills

  • At least 5 years of recent IT support experience
  • Ability to work independently
  • Pleasant, patient and friendly attitude
  • Strong problem solving,
  • Strong decision making
  • Strong analytical abilities
  • Event / sports experience preferable
  • good communication skills
  • bilingual with a minimum of Arabic or English preferable
  • Certification in ITSM/ITIL or other industry certification is preferable
  • Experience with web portal applications and mobile application most desired

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