Guest Service Agent | Voco

Full Time Jobs in Qatar in Hotel & Restaurant , in Travel & Tourism
  • Doha, Qatar View on Map
  • Post Date : July 9, 2021
  • Salary: Negotiable
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Job Description

Your day to day

FINANCIAL RETURNS

  • To have complete knowledge of the hotel products and services, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
  • Achieve positive outcomes from Guest queries in a timely and efficient manner

Maximize room PEOPLE

  • We are proud of ‘Our People’ with the capability to multi-skill and maximize efficiency. By ensuring consistent service standards and brand-led behavior

GUEST EXPERIENCE

  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Demonstrate a high level of customer service at all times
  • Ensure that both the Duty Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

RESPONSIBLE BUSINESS

  • Efficient Check in and Checkout process as per S.O.P
  • Be aware of the company’s Loyalty programs and its various levels.
  • Role of Operator as and when needed.
  • Ensure all vacant guest room dockets are checked for any bills or checked out registration cards.
  • Ensure all guest profiles are updated after check-in and reviewed by the DM prior to filing.
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards

What we need from you

  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills both written and verbal
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in cash handling
  • Calm, efficient, and the ability to work well under pressure
  • Excellent inter-personal and communication skills
  • Proficiency with Microsoft Word, Excel, and Outlook computer programs
  • A passion for delivering exceptional levels of Guest service
  • Meticulous grooming and presentation

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