Guest Service Agent – Mandarin Oriental Hotel

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : January 13, 2022
  • Salary: Negotiable
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About the job

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Greet, check-in, and escort guests promptly to their rooms
  • Address special guest preferences recorded in guest history profiles
  • Handle cash drawer properly as outlined in the MODOH Controller’s Policy
  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
  • Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
  • Print and drop cash out, adjustment slips, paid out the voucher, and bank count reports
  • Communicate clearly with the Night Duty Manager and Accounting Department
  • Establish a good working knowledge of the Hotel outlets and products
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA

Requirements

  • Minimum 2 year of experience working in a 5-star hotel environment
  • A minimum of 1 years of Front Office experience
  • Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex
  • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.

If you are interested in joining our team apply today!

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