Ground Services – Customer Service Agent

Contract @ People Dynamics Sector: Airline & Aviation
  • Doha, Qatar View on Map
  • Date Posted : November 26, 2021
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Job Description

POSITION : GROUND SERVICES – CUSTOMER SERVICE AGENT

Only on Family Visa or Freelance Visa. Visa will not be transferred .Ready to join IMMEDIATE

Should be Flexible with Rotational shifts. Should be well groomed. Communications Skills should be excellent .

  • 24/7 operations, customer facing, shift work
  • 5 days, 2 days off work/ working hours is 9 hours and they can be asked to do overtime up to 12 hours.
  • Recent Picture has been to be shared .
  • Uniform will be Provided by the Company.

You will provide face to face service to Customers and deals with their different needs. You will answer questions and offer information to Customers .You will deliver efficient service at the transfer desks for arriving Customers who are connecting to another Destination and ensuring that all information such as baggage details are recorded .You will ensure al pre and post flight activities are completed within the specified time frame. These include editing, monitoring, on loading, upgrade/downgrade of passengers and special load acceptance .You will provide assistance and face-to-face customer services in Premium counters, Premium Transit areas, Premium and VIP Operations. You will assist in the arrangements for special handling customers requiring medical attention and INAD cases in compliance with and local government’s policies and procedures.

Contract length: 6 months (WITH POSSIBLE EXTENSION)

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