A Front Office Supervisor supervises at all times the assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing?
A Front Office Supervisor Contributes To The First Impressions Of Our Guests And, Therefore, Must Perform The Following Tasks To The Highest Standards
As Front Office Supervisor, you will supervise at all times the assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out.
- Occupy the hotel lobby and other public areas
- Supervise the efficient operations of reception including check in/out procedure
- Represent the Front Office Management / Night Manager, when absent
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Ensure that all Guest complaints managed, recorded and resolved promptly
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Maintain good communication and work relationships in all hotel areas
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
- Covers Night duties when required.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow
Front Office Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members.
- Currently only candidates in Qatar can obtain a work visa
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience supervisory experience
- Knowledge of the hospitality industry
- High level of IT Proficiency
Apply for this job on company website, click on this link: jobs.hilton.com.