Front Office Supervisor

Full Time @ IHG Hotels & Resorts Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : December 6, 2021
  • Salary: Negotiable
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About the job

Your day to day

Guest Experience

  • Ensure your front office team delivers a great service, professional attention and personal recognition
  • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
  • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies People
  • Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
  • Ensure your team are properly trained on systems, security, service and quality standards Responsible Business
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
  • Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
  • Perform other duties as assigned. May also serve as the manager on duty What we need from you
  • Bachelor’s degree / higher education qualification/equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory experience.
  • Must speak fluent English. Other languages preferred.

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