Front Office Agent

Full Time @ IHG Hotels & Resorts Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : January 28, 2022
  • Salary: Negotiable
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About the job

Your day to day

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help What we need from you
  • Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language – extra language skills would be great, but not essential
  • Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility – night, weekend and holiday shifts are all part of the job
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience

Ideally, you’ll have spent at least one year in a front desk or guest service position

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