Front Desk Supervisor | Hilton

Full Time Jobs in Qatar in Admin & Office , in Hotel & Restaurant , in Travel & Tourism
  • Doha, Qatar View on Map
  • Post Date : July 8, 2021
  • Salary: Negotiable
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Job Description

A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

Responsibilities

A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments.

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

Skills

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow

A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, interpersonal, and communication skills
  • Fluent in English and Arabic languages
  • A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

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