Front Desk Receptionist

Corp Executive Hotel

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

A hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.

Responsibilities

  • Taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on a computer
  • Checking in guests, allocating rooms, and handing over keys
  • Answering questions about hotel facilities and about local transport, places of interest and entertainment
  • Review accounts and charges with guests during the check-out process
  • Dealing with special requests, such as room service, taxi bookings, or wake-up calls
  • Passing on messages to guests and taking mail for posting
  • Passing on any guests’ problems to the appropriate member of staff
  • Answering the phone, operating the switchboard, and dealing with the email and mail
  • Checking out guests, adding up their bills, and taking their credit, debit card, or cash payments.
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • inform housekeeping when rooms have been vacated and are ready for cleaning

Education, Skills, and Experience

  • High school diploma or equivalent
  • guest/customer relations experience, preferably in a hospitality environment
  • strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • numeracy skills
  • administrative skills

Key Competencies and Qualities

  • customer service orientation
  • attention to detail and accuracy
  • planning and organizing
  • ability to multitask and prioritize
  • professional appearance and attitude
  • effective verbal and written communication skills
  • ability to handle stress and stay calm under pressure
  • conflict resolution skills
  • decision making and judgment skills
  • teamwork
  • flexible regarding work schedules
  • ability to respond appropriately to diverse customers and guests

Expected Start Date: 10/31/2020

Salary: QAR1,600.00 – QAR1,800.00 per month

Experience:

  • Customer service: 2 years (Required)
  • Hotel Receptionist: 2 years (Required)

Education:

Diploma (Required)

Apply for this job on company website, click on this link: www.doha-suites.com.