Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Century Hotel Marketing
Programs such as Century Hotel Honors for arriving guests. Ensures guest knows the location of the room and arranges for a team member to accompany the guest to the room. Provides welcome packet containing room keys, gifts, etc. to guest.
Ensures rooms and services are correctly accounted for within the guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates.
Greets cus Greets guests immediately with a friendly and sincere welcome. Uses a positive and
clear speaking voice, listens and understands requests, responds with appropriate action and provides accurate information on outlet hours, special VIP programs, events, etc.
Receives special requests from guests and responds appropriately or forwards requests to appropriate team members and/or departments for decisions and actions.
Promptly answers the telephone and email inquiries from the general email account. Inputs
messages into the computer and advises other team members of special guest needs.
Retrieves messages and communicates the content to the guest. Retrieves mail, packages
and facsimiles or other special items for guests as requested.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.
Participates in cross-training within Rooms Division to flawlessly perform multiple roles when called upon to do so. Performs additional supportive roles beyond the Rooms team to foster team spirit and assistance when needed by other departments throughout the hotel.
Medical office: 1 year (Required)
- Temperature screenings
- Sanitizing, disinfecting, or cleaning procedures in place