Front Desk Manager – Oryx Garden Hotel

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Job Description

We have an incredibly exciting opportunity to join our dynamic team at the Oryx Garden Hotel as a Front Desk Manager.

The newly opening Oryx Garden Hotel will be located at Hamad International Airport (HIA) and is operated by Dhiafatina Hotels, a wholly-owned subsidiary of the Qatar Airways Group.

As Front Desk Manager, you will be responsible for the operations of the Front Office with a primary focus on overall operation at Reception.

Responsibilities will include the following:

  • Ensuring end-of-day procedures and subsequent reports are completed in an accurate and efficient manner.
  • Manage front office operations by setting up staffing and adequate daily yield and inventory restrictions.
  • Achieve budgeted revenues and customer satisfaction targets through direct management of guests’ complaints and feedback.
  • Ensure maximum room revenue through up-selling within stipulated guidelines by setting up daily inventory controls and the best available rate of the day.
  • Decide on the daily allotments for each sales channel and through reservations and reception desk for daily walk-in business.
  • Elicit guest feedback and preferences regarding hotel services and take actions by investigating any shortfalls raised by guests or staff.
  • Make recommendations to the hotel manager on the potential training or enhancements to improve guests’ satisfaction, among others.

About You :

To be Success in this role you should have :

  • Relevant college or university qualification
  • 4 years of relevant experience in a supervisory/managerial capacity
  • It is preferred that you have airport hotel experience
  • Fluency in both written and spoken English
  • Exposure to a multi-cultural environment