Front Desk Agent – InterContinental Doha

  • Full Time
  • Doha, Qatar
  • Applications have closed

InterContinental Hotels

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions, or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control, and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.What we need from youYou need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays. Frequently standing up behind the desk and front office areas Handling objects, products, and computer equipment Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating and training abilities are often used

What we need from you

You need at least a High School diploma or equivalent. Preferably with at least 1-year hotel experience. Computer literate. Basic computer skills to operate various property management and reservations systems, etc. Frequently standing up behind the desk and front office areas Passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating and training abilities are often used

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people.