Front Desk Agent – IHG Hotels & Resorts

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : November 4, 2021
  • Salary: Negotiable
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Job Description

Your day to day

  • Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests
  • Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed
  • Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings
  • Operate in a safe and environmentally friendly way to protect guests and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environmental, health and safety policies and procedures

What we need from you

As a Front Desk Agent, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience.

What we offer

In return, we offer competitive pay and benefits.

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