Field Service Senior Lead

Full Time @ Vodafone Sector: Telecommunication
  • Doha, Qatar View on Map
  • Date Posted : May 25, 2022
  • Salary: Negotiable
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About the job

Field Service Senior Lead will be the face of Vodafone for our high-value enterprise customers and will be responsible for managing the relationship of these enterprise customers in order to grow the account, drive loyalty and ensure zero service-related churn.

With us, you will be responsible for…

  • Articulate the Vodafone Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams.
  • Accountable for building strong relationships and leveraging to support the generation of new business opportunities.
  • Management of Service Development Plan and alignment to the overall Account Development strategy.
  • Customer obsessed, demonstrates a deep insight into the customer’s way of thinking; thinks about future trends/growth strategies
  • Act as a trusted advisor and ‘voice of the Customer’ within Vodafone to ensure all internal stakeholders understand the agreed support model and the associated routines.
  • Ensure the Customer is aligned and contracted to the appropriate service model.
  • Ensure delivery of the necessary post-incident improvement actions.
  • Ensure all service review data is reviewed and used to produce overall service improvement plans for each key account.
  • Monitors and delivers on Service level agreements with customers making sure Service level and billing/usage data is reported on to customer, usually in face-to-face meetings.
  • Identifies sales opportunities to maximize revenue and holds such conversations with decision makers and help generate successful leads to the sales managers.

Skills

Apply if you have..

  • Bachelor’s in Telecom or IT or relevant Major.
  • Minimum 3 years of experience in managing high-value enterprise customers.
  • Excellent presentation and interpersonal skills
  • Strong understanding/knowledge of Mobile, Fixed, and Managed Services Solutions.
  • ITIL Foundation certified (Preferably).
  • Good communication skills both in Arabic & English.
  • Prince 2 or PMP Foundation will be a plus.

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