This role will have primary responsibility for the Computed Tomography Explosive Detection Systems.

Responsibilities

Working on Rapiscan’s Hold Baggage Screening (HBS) Systems and RTT™ Product Line:

• Installation, commissioning and service support of Rapiscan’s Explosive Detection Systems (EDS) at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
• Carry out service site surveys prior to installations and professional site reports.
• Provide remote technical support from Rapiscan UK premises to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Take part in other departmental ad-hoc duties when required including special projects.
• Adhere to all Health & Safety requirements of the company and at customer’s site

Qualifications

• Strong communication skills with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows-based servers and workstations is highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to troubleshoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel extensively overseas at short notice and stay for extended periods (up to one month) as and when required.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check)
• An electrical Diploma with at least 7-8 years of field experience or a BE with 4-5 years of field experience
• Postgraduate qualification in Electrical engineering is desirable
• A recognized qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.