Field Service Engineer – Rapiscan Systems

Full Time @ Jobs in Qatar Sector: Computer, Software & IT
  • Doha, Qatar View on Map
  • Date Posted : January 16, 2022
  • Salary: Negotiable
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About the job

This role will have primary responsibility for the Computed Tomography Explosive Detection Systems.


Working on Rapiscan’s Hold Baggage Screening (HBS) Systems and RTT™ Product Line:

  • Installation, commissioning and service support of Rapiscan’s Explosive Detection Systems (EDS) at our customer’s premises EMEA and International locations.
  • Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
  • Learn from the IT Specialists the Server setup and PLC engineers for integration and commissioning and become proficient.
  • Carry out service site surveys prior to installations and professional site reports.
  • Provide remote technical support from Rapiscan UK premises to Distributors engineers and customers.
  • Work with all internal departments and externally with our customers and Distributors on service related matters and provide guidance when required.
  • Makes sure to submit service reports and non-conformance reports as required without delay
  • Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
  • Take part in other departmental ad-hoc duties when required including special projects.
  • Adhere to all Health & Safety requirements of the company and at customer’s site


  • Strong communication skills with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
  • Experience with installing, configuring and troubleshooting MS Windows-based servers and workstations is highly desirable
  • Knowledge of high-end X-ray systems or computed tomography a major advantage
  • Experience programming PLC’s an advantage.
  • Have excellent ability to troubleshoot complex systems and logically work through problems.
  • Must have experience in a field service engineer role.
  • Flexible during times of change and reacts to project adjustments promptly and efficiently
  • Willingness to travel extensively overseas at short notice and stay for extended periods (up to one month) as and when required.
  • Must be self-motivated and work well under pressure.
  • Strong aptitude to learn.
  • Ability to obtain airport security passes essential (some require a Criminal Record check)
  • An electrical Diploma with at least 7-8 years of field experience or a BE with 4-5 years of field experience
  • Postgraduate qualification in Electrical engineering is desirable
  • A recognized qualification in an IT (Microsoft, cisco etc) a plus
  • A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

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