Fairmont Gold Lounge Attendant – Fairmont Hotels & Resorts

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : February 15, 2022
  • Salary: Negotiable
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About the job

What You Will Be Doing

Manage all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service

Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests

Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices

Weekly reporting of department labor hours in accordance with forecast and budget

Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue

Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly

Work with the Executive Chef and Culinary Team to determine the Fairmont Gold Lounge menu presentation

Handle guest concerns and react quickly, logging and notifying proper areas

Develop department onboarding program and train all Fairmont Gold colleagues

Develop and maintain strong guest relationships to ensure brand loyalty

Provide exceptional Concierge information to our guests about local and area attractions

Other duties as assigned

Your Experience And Skills Include

Service focused personality is essential and previous leadership experience required

Prior experience working with Opera or a related system

Experience working in a Food & Beverage setting

Proven ability to build and maintain good relationships with all stakeholders

Communicate thoughts, actions and opportunities clearly with strong networking skills

Ability to lead by example, believe in a strong team culture and set the scene for high performance

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