Executive / Customer Care | Aster Medical Centre

Full Time Jobs in Qatar in Customer Services , in Medical & Healthcare
  • Doha, Qatar View on Map
  • Post Date : July 5, 2021
  • Salary: Negotiable
  • 8 Click(s)
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Job Description

Customer Service Responsibilities

  • Greeting clients and patients by name in a friendly manner Becoming well acquainted with and using the computer system
  • Performing opening procedures (turning on the computer system, counting the cash drawer, retrieving messages, returning phone calls, knowing surgery and appointments schedules,)
  • Organizing and maintaining patient records, consent forms, payment forms, etc
  • Answering multi-line telephone
  • Invoicing patients and dismissing patients that are labeled as RTG-R (ready-to-go receptionist discharge)
  • Preparing patient charts for nurses and clinicians
  • Taking appropriate messages or routing messages to appropriate voicemails
  • Preparing information packets
  • Reconciling invoices and money at the end of the day
  • Sending welcome cards, sympathy cards, reminder cards
  • Making appointments and scheduling surgeries for the appropriate clinician

Problem Solving and Patient Relations

  • Act as first level of Problem Solving and grievance handling of patients
  • Maintain cordial patient relations
  • Ensure patients are informed if a doctor is running late or called out
  • Ensure reception area is well maintained, neat and clean
  • Ensure all standard protocols set by organization are maintained

Insurance Claims

  • Check with Insurance Coordinator for cases requiring approvals and assist in getting approval from the insurance company
  • Coordinate with Insurance Companies for insurance related matters
  • Check with Team Leader the status of the Insurance card produced by the patient
  • Check with the Team Leader about the packages covered

Billing

  • Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
  • Collect billing amount from patients
  • Make Backdate billing for pending approvals
  • Call and follow-up with patients regarding NP amounts

Job interactions

  • Works closely with internal stakeholders such as the insurance department, call centers, nursing, clinicians, housekeeping etc on matters related to getting approvals, patient assistance, billing and internal transactions etc.
  • Works closely with external stakeholders such as symphony and patients on matters related to answering queries, fixing appointments etc.

Minimum Experience

  • 0-1 year

Specific / Relevant Experience

  • 6 months experience in the Front Office of any Hotel or Hospital is preferred

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