Duty Manager (Arabic Speaker) – Banana Island Resort

Full Time @ Jobs in Qatar Sector: Hotel, Tourism & Hospitality
  • Doha, Qatar View on Map
  • Date Posted : October 17, 2021
  • Salary: Negotiable
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Job Description

  • Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  • To have complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotel properties.
  • Oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow-up is completed on a timely basis.
  • Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotel experience.
  • Develop a close and harmonious working relationship with all hotel departments.
  • Conduct daily shift briefings/meeting’s and pass on all information to team members.

Qualifications

  • Degree in Hospitality Management or similar
  • Work experience in the Middle East in a 4-5 star hotels
  • Work experience in supervisory roles in Front Office
  • Excellent command of English language (both oral and written).
  • Arabic language will be an advantage
  • Knowledge of the OPERA PMS system
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.

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