Customer Services Agent – Qatar Airways

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Job Description

You will be responsible for providing consistent, quality service and exceptional assistance to all customers at the designated areas such as (but not limited to) check-in counters, boarding gates, transfer desk, INAD, back offices, ramp, Lost & Found, crew terminal, and special handling section in line with the agreed service standards and procedures with our airline customers.

  • Projecting a caring and service-oriented image, which entails warm, hospitable, and pleasant attitude to ensure proper handling of all passengers including special assistance, to meet total customer satisfaction.
  • Follow the standard operating procedures (SOP) laid down by the department and customer airlines; consistently apply the established service standards to ensure department’s compliance with ISO standards and the agreed Service Level Agreement with the customer airline.
  • Handle assigned Flight/Area as per duty allocation, SOP and work instructions:
  • Check-In passengers following QAS Standards and Procedures
  • Floor Walking and Queue management
  • Managing flow at Immigration/Security Screening point
  • Hand baggage control
  • Lost & Found
  • Boarding passengers
  • Transfer desk
  • Special Handling
  • Documentation and administration assignments
  • Passenger Arrivals and Baggage Services
  • Porterage Services
  • Ramp
  • Crew Terminal

About you:

  • An ideal candidate will have a minimum of High School Qualification and 1 year of job-related experience or Bachelor’s Degree with no prior job-related experience
  • Command of English language
  • Good interpersonal and time management skills


  • Experience/Good working knowledge of Departure Control Systems/Macs/Sabre/Altea.
  • Completed advanced courses or equivalent in Passenger Handling and Customer Services such as Introduction to Civil Aviation, Airport Passenger Handling and Check-in systems.
  • Knowledge of MS Office.
  • Arabic – Written/Spoken or other language added advantage.